Bigo Unofficial Support Portal

If your BIGO account is frozen, first try logging out and back in, clearing the app's cache, and checking for app updates. If the issue persists, it's likely due to security flags or policy violations, so you must contact BIGO support with your account details to verify your identity and understand the reason for the freeze.

Initial troubleshooting steps:
Log out and back in: A simple refresh of your account data can sometimes resolve the issue.
Clear the app's cache: Corrupted data can cause glitches. Go to your device's settings, find the BIGO app, and clear the cache.

Update the app: Ensure you are using the latest version of the BIGO Live app to avoid bugs and glitches.
Reinstall the app: If clearing the cache doesn't work, uninstalling and reinstalling the app may fix any installation errors.

Restart your device: This can help clear system-level resources and refresh the app's connection.

If the problem continues
Contact BIGO support: This is the most crucial step. Go to your profile, navigate to "Customer Service" or "Help & Feedback," and submit a ticket with your BIGO ID and a detailed explanation of the problem.
Check for notifications: Look for any emails or in-app messages from BIGO explaining the freeze. They may contain instructions or a link to appeal the action.

Verify your identity: BIGO support may require identity verification. Be prepared to provide the necessary information to prove you are the account owner.
Avoid suspicious activity: Do not attempt to log in multiple times in a row, as this may extend the freeze. Also, avoid using third-party apps or VPNs that might trigger security flags.